Legal and regulatory information

Regulatory information

Foster Denovo Limited is registered in England and Wales Reg No. 05970987. Registered Office: Ruxley House, 2 Hamm Moor Lane, Addlestone, Surrey, KT15 2SA. Foster Denovo Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Register No is 462728. You can check this on the Financial Services Register by visiting the FCA website.

The guidance and/or advice contained within this website are subject to the UK regulatory regime and are therefore primarily targeted at customers in the UK.

The FCA Consumer Website – Money Helper – raises awareness of information available to consumers.

How to make a complaint

Our aim is to provide you with an excellent service. However, we do understand things can sometimes go wrong. If this happens, we will do our best to resolve your complaint quickly and effectively.

If you have an issue with any aspect of our service, you can raise your concerns with us either in writing or by telephone using the details below:

Head of Regulatory Risk
Foster Denovo Limited
Ruxley House
2 Hamm Moor Lane
Addlestone
Surrey
KT15 2SA

Telephone: 01932 870 720
Email: complaints@fosterdenovo.com

Please read our complaints procedure for more information.

For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see visit the Financial Ombudsman Service (FOS) for further details.

Disability Discrimination Act

Foster Denovo has considered its duty of care to make reasonable adjustments to its website in line with the Disability Discrimination Act. Its services are also available in alternative formats where possible.

There are some very good ‘How to Guides’ on the following websites that you may find useful:

RNIB
Action on Hearing Loss

Please do not hesitate to contact us should you need further assistance using our website at info@fosterdenovo.com.