Foster Denovo|Who we are|What our clients think of us

What our clients think of us

We want to know what clients think of us. So, we monitor our Net Promoter Score, both on individual processes and across the company.

Net Promoter Score (NPS) is calculated by working out the percentage of your promoters and deducting the percentage of your detractors. A positive Net Promoter Score is what you want to achieve and theory states that a score of +50 or above is outstanding.

So we ask the Net Promoter Score question at every opportunity – ‘How likely is it that you would recommend Foster Denovo to a friend or colleague?’ – and we’re absolutely delighted with the results.

The vast majority of the 14,300 respondents are promoters of Foster Denovo and our Net Promoter Score is a very impressive +60.

Satmetrix’s most recent UK Net Promoter Customer Loyalty Benchmark Reports listed the top 3 Net Promoter Scores across all sectors as First Direct +73, Nationwide Building Society +43 and Freeview +38/Tesco Mobile +38. [1]

We also ask our clients how easy we are to do business with; 84% said we are ‘effortless’.

These results confirm that we really do put the client at the heart of all that we do.

[1] April 2015 – The reports rank more than 60 brands across nine UK sectors, including financial services, insurance, television, mobile and internet providers, and marks companies according to consumers’ likelihood of recommending them.

Net Promotor Score (NPS) is a management tool that can be used to gauge the loyalty of a firm’s customer relationships.

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