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Foster Denovo|News & opinion|News|Coronavirus client update – Business as usual

Coronavirus client update – Business as usual

We hope you and your family are well and managing to adapt quickly to these highly unusual circumstances we find ourselves in. Our primary focus at Foster Denovo is the health and wellbeing of our colleagues, clients and communities, to keep everyone safe and to maintain business as usual.

I am pleased to confirm that we are very much open for business and can continue to help you with your financial planning during these uncertain times.

Working remotely
We have been closely following government guidance and to minimise risk to all, our Partners and staff
will be working from home for the foreseeable future, until government advice changes. Therefore, from today, the majority of our colleagues are working remotely.

I want to reassure you that, although we are working differently, our Partners and many of our staff are already set up and used to working remotely.

Online client meetings
Some of our Partners already successfully conduct client meetings using video conferencing and we are rolling this out more widely in order to be able to continue to advise you ‘face to face’ and deliver our service to you during this time.

Many of the product providers already accept electronic or scanned application forms and we are working closely with providers that are still paper based to understand how they are adapting their processes.

We are working hard to minimise any impact on the level of service that you would normally expect from us.

Getting in touch
Our phones are diverted, so your Partner and their team are contactable on their usual office numbers and email addresses. Our offices remain open with a skeleton staff for the time being and as such the switchboard remains open, although call response times during this period may be slightly impacted.

Thank you for your understanding and patience. If you have any questions or concerns, please contact your Partner directly, or email us at advise-me@fosterdenovo.com.

We look forward to continuing to help you with your finances.

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