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Foster Denovo|Careers|Our vacancies

Client Experience Coordinator NR21073

Location: Marlow
Application Deadline: 02 July 2022

As a member of this increasingly busy team, which works closely with several areas of our business, you will play an integral part in increasing and enhancing our revenue streams. In this role, you will nurture and build relationships with prospective clients over the telephone, before matching the contact with the appropriate Partner within Foster Denovo.

Working in the Concierge team, this role will require a can-do attitude, with a pro-active approach to prioritising workload to deliver results to strict deadlines as well as delivering consistently high standard of service.

Your Role

  • Managing scheme membership records to ensure they are kept up to date and liaise with client /insurers with any changes.
  • Take responsibility for incoming post on a daily basis.
  • Assist with the ongoing maintenance of central data held on Intelligent Office.
  • Assisting with queries from employees / members.
  • Answering inbound calls from clients, employees & benefit providers.
  • Support Client Experience Executives with the re-broking and reviewing of schemes.
  • Contribute positively as required to broader group risk & healthcare team and FD initiatives.

About You

  • A positive, friendly service-orientated person with a “can do” attitude who is aware of the important role played by advisers and their staff in providing financial advice.
  • Flexible and adaptable 
  • An articulate communicator.
  • Honesty, integrity and ability to maintain confidentiality.
  • Hard working and responsive to the need to deliver a high quality support service.
  • Attention to detail and high standards of work.

What we offer you:

Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.

  • 25 days holiday (increasing by an additional day per annum up to 30 days)
  • Matched contributory Group Personal Pension of up to 7.5%;
  • Life assurance of up to 4 x your salary;
  • Interest free season tickets loans, eye care and childcare vouchers.
  • Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)

Working for Foster Denovo

With over 75 Financial Advisers supported by around 170 employees in eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.

Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations.

It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.

 

 

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