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What made service great in 2020?

Technology and communication levels have been challenged during 2020 as the pandemic unfolded.
But these were two of the most crucial elements to ensuring top-class client and adviser service, panellists taking part in the Financial Adviser Service Awards 2020 podcast have claimed.

Jamie Smith, Partner at Foster Denovo joined the panel to discuss what made service great in 2020.

“While the need for top-quality service in financial services has not changed in 30 years, the way in which service provision is delivered has undergone a dramatic metamorphosis.” Said Jamie.

Click here to read the full article and listen to the podcast.